Frequently Asked Questions
Everything you need to know about shopping with Suzy Shier.
What is your return policy for online orders?
We offer a 30-day return window from the date of purchase for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that final sale items and intimate apparel cannot be returned.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within Canada. Express shipping options are available at checkout for faster delivery. You will receive a tracking number via email once your order has shipped.
Can I return an online purchase to a physical store?
Yes, you can return your online order to any Suzy Shier or Le Château retail location for a full refund or exchange, provided you have your original invoice and the items meet our return criteria.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal and Sezzle for interest-free installments.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend taking your measurements and comparing them to our size chart to ensure the perfect fit, as sizing may vary between different styles and fabrics.
How can I track my package?
Once your order is processed, we will send an email confirmation with a tracking link. You can also log into your account on our website and view your order history to see real-time updates on your shipment.